At Carpetly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, email address, phone number, shipping/billing address.
  • Transaction Details: Purchase history, order details (excluding payment information).
  • Technical Data: IP address, browser type, device information (for analytics and security purposes).

2. How We Use Your Data

We use your information solely for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To improve our services and website functionality.
  • To comply with legal obligations.

3. Data Sharing & Third Parties

We do not share, sell, or disclose your personal data to third parties for marketing, advertising, or any other purposes. Your information is strictly used for internal business operations.

Exceptions may include:

  • Service providers (e.g., shipping carriers) necessary to fulfill your orders (only the required data is shared).
  • Legal compliance (if required by law, court order, or government request).

4. Payment Information Security

We do not store or retain any payment information (credit card numbers, bank details, etc.). All payments are processed through secure, PCI-compliant third-party payment processors (e.g., Stripe, PayPal).

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data is securely deleted.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications (if applicable).
  • Request a copy of the data we hold about you.

To exercise these rights, contact us at [Your Contact Email].

7. Security Measures

We implement industry-standard security practices, including encryption and secure servers, to protect your data from unauthorized access or breaches.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated revision date.

9. Contact Us

For questions or concerns regarding your privacy, please contact:
Carpetly
Info@Carpetly.co.za
Next to FNB, Fountains Mall, Jeffreys Bay, South Africa

By using our services, you acknowledge that you have read and understood this Privacy Policy.